I am having audio problems on the video call from PC

Sorry to hear you're having audio problems on your video calls! Please view our instructions below to fix your specific problem.

Update: Win 8 Users: update your driver on your audio card! The recent SP1 release messed with the drivers.

I can’t hear others on the call/Speakers not working

Please follow the steps below to make sure your speakers are calibrated with ooVoo:

o   Check that your headset or speaker devices are not muted.

o   In the Video conversation window, make sure there is not a red X on the speaker’s control icon. If there is, click on the button to unmute.

o   Check that your headset or speakers are connected correctly to your computer.

o   Click on the arrow next to the speaker button and try to change to other device (if others exist).

o   If your headset is connected to a USB port/ adapter, and it is not displayed in the drop down list of the available devices, please try disconnecting and then reconnecting it back. Try a different USB slot as well.

o   Perform speakers test:

  •          Exit from the video call.
  •          Click on the ooVoo Help menu and select Check your Audio and Video.
  •          Move to Speakers tab and click on the Play music button, Follow the directions to find the correct device if needed.

Note: if the problem occurs with only specific participant, please check with him to make sure that his microphone is operating correctly.  

****** ooVoo recommends that all the parties use an external headset with an attached microphone. The reason we recommend this is because you must separate the speaker audio from going back into your microphone. Using a headset by all parties, avoids echo and background noises problem.

 

People can’t hear me/Microphone not working

Please follow these steps to adjust your microphone:

During a video call

1.  Make sure your microphone is not muted on ooVoo; there will be a slash across the microphone icon in your video window. Check the main volume settings in your computer and confirm the microphone is not muted. If you’re wearing a headset, double-check it is not muted on the hand-held volume control.

2.  In the video call window, make sure that your microphone volume control is turned up (to the right).

3.   Is there another microphone available in the microphone drop-down box? Try replacing the Microphone device with another one using the drop down list (by clicking the drop-down arrow next to Select Microphone).

After the video call

4.  Test your microphone in ooVoo:


From ooVoo program, click on the Help>Check Audio & Video.  Click Microphone, click the Test button and speak into the microphone. If the microphone test is not successful:  

a. Uncheck the 'Automatically detect my microphone' checkbox, save and test again.

b. Try replacing the Microphone device with another using the drop down list under ‘Select a microphone’ and click the Test button again.

c.   If you are using a USB headset, try to disconnect and reconnect or try a different USB port on your pc (of another USB hub).

If you are using Windows Vista or Windows 7, please change the following settings in your sound options:

    •          Right click on the Speakers icon that appears in the task bar next to the clock and select 'Recording device' from the drop down menu
    •          In the new window that opened, select the Recording Device that is marked as the default device (has a green circle on it) and click on the Properties button in the bottom-right corner
    •          In the Properties window move the 'Advanced' tab
    •          Uncheck the 2 check box that appears in that tab and Save the changes.
    •          Close all the windows and test your sound on a video call

 Windows 7: If the problem persists, try uninstalling and re-installing your sound card driver:

    •          Click on the Start menu > right click on Computer > select Manage
    •          In 'Computer Management' window, go to Device manager and browse the Sound, Video and Game controller folder located in the right panel.
    •          Right click on your sound card and select uninstall.
    •          Once completed, Windows should re-install the card & driver automatically. If it doesn't, restart the computer and it will reinstall

 Other Windows versions:

  • If none of the devices test successfully please go to your Sound Card driver to check for updates. You can do this from your computer Device manager>Right click on the sound card and choose Update Driver.

Note: if your mic tests OK and the other person cannot hear you, the problem may be on his speakers. Please suggest that he test his speakers (using the Help menu> Check your Audio and Video option)

****** ooVoo recommends that all the parties use an external headset with an attached microphone. The reason we recommend this is because you must separate the speaker audio from going back into your microphone. Using a headset by all parties, avoids echo and background noises problem.

 

 

 

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Topic Information
  • Topic #: 3908-1413
  • Date Created: 8/21/2013
  • Last Modified Since: 7/11/2014
  • Viewed: 4556