Try those steps to resolve the problem:
- Enter the device Settings> Tap on Applications (or Application Manager)
- Tap on ooVoo
- Tap on Clear data
- Run ooVoo again and check if the issue has been resolved
If this does not resolve the problem, please send us your ooVoo logs:
- From the Friend screen tap on the drawer icon
- Tap on Settings>General Settings
- Tap on Support
- Tap on Send Logs
- You will see a confirmation screen advising you they were successfully sent
- Let us know when your logs are sent so we can look for them!
We will get back with you as soon as we review your information.
Thanks for being part of the ooVoo community!