My Video is rotated on a video call on my Android device

Try those steps to resolve the problem:

  1. Enter the device Settings> Tap on Applications (or Application Manager)
  2. Tap on ooVoo
  3. Tap on Clear data
  4. Run ooVoo again and check if the issue has been resolved

If this does not resolve the problem, please open a support request here and add the following information:

  • Is your preview video rotated on both orientations (Landscape and portrait)?
  • If yes, is it rotated in the same direction? To which direction - is the top of your head rotated to the left or to the right?
  • How does your video display on the other participants screen? Is it rotated to the same side as it is on your device?
  •  Is the video rotated also when switching to the rear camera?

In addition, please send us your ooVoo logs immediately after recreating the problem:

  • Move to the ME screen and tap on the 3 dots button on the right- upper corner
  • Tap on General Settings
  • Tap on Support
  • Tap on Send logs
  • Wait for the confirmation screen for the log upload completion
  • Make sure your add your ooVoo ID so we can track your logs

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Topic Information
  • Topic #: 3908-1897
  • Date Created: 5/25/2014
  • Last Modified Since: 7/11/2014
  • Viewed: 713