Connection Failed is commonly the result of ooVoo being blocked by a firewall, anti-virus software, computer performance improvement software, or a similar software application. Such a blockage can result in the inability to sign in or make video calls, or the immediate disconnection of video calls. Recent installation of, or updates to, any of the previously-mentioned software can trigger a new problem.
1. What programs are running on your computer?
2. Is your PC connected to your modem via a wired or wireless router?
If yes, please make sure that the router does not block ooVoo. Check the Firewall/Applications/Filters tabs in the router's User Interface. If you need assistance to configure it, visit the router manufacturer's website for instructions on enabling blocked programs.
3. Are you on a corporate network?
If you are connecting to the internet via a corporate network, we recommend that you consult with your IT manager on how to bypass the proxy or have it configured to allow ooVoo connection.
If you are using a home network connection and did not configure the proxy, please follow the directions below to remove proxy settings:
4. How is your computer CPU performing?
The best time to test your computer's is when you are connected to ooVoo and in a video call (or attempting to use video after you start an ooVoo call):
If the CPU usage lingers near 100%, you can attempt to lower the CPU and bandwidth of your video calls by making the following adjustments:
5. How’s your network connection?
Your bandwidth can vary based on the time of day and overall usage. A minimum upload speed of 180 Kbps is required to send your video signal. 384Kbps is required for Hi Resolution.
Click here to test your internet speed and quality. This test requires Java to be installed on your PC.
We suggest contacting your internet provider if your Consistency of Service is Red. Be sure to tell them that you are experience poor quality video calls. Most internet bandwidth services will fluctuate in peak usage times and this is normal; the best measure is to upgrade your service.
1. Check that your firewall is set to allow ooVoo:
2. Are parental controls activated on your Mac? From the Parental Controls window, check the box that reads Only Allow Selected Applications, then click + to add ooVoo to the allowed applications list in the Applications folder. Save your changes, and then try to use ooVoo.
3. If you are connected to the internet through a corporate network, make sure that the network firewall is not blocking all IM applications or the ooVoo application specifically.