'Connection Failed' is a symptom that something is blocking ooVoo - such as an anti-virus, firewall, etc. We have several suggestions to identify & fix the problem. These programs can block your ability to video call or cause immediate disconnections (blocked). A new update can trigger problems never experienced.
**As of March 2014, we are aware of updates to Advanced System Care, WebRoot, and McAfee that require you to re-add ooVoo as Trusted or Safe.
If you are still getting a 'Connection Failed' error message please follow these steps to review your Proxy settings:
If you are connecting to the internet via a corporate network, I recommend that you consult with the IT manager on how you can bypass the proxy or have it configured to allow ooVoo connection.
If you are using a home network connection and did not configure any proxy, please follow the directions below to remove proxy settings: