'Connection Failed,' is a symptom that something is blocking ooVoo - such as an anti-virus, firewall, computer performance improvement software, etc. A recent update to an existing program can create a new problem.
Symptoms include: inability to sign in, inability to video call or immediate video call disconnections (blocked). Recent updates to any of the above programs can trigger a new problem. We have several suggestions to help you identify & fix the problem.
1. What programs are running on your computer?
2. Is your PC connected to your modem via a router or wireless router?
If yes, please make sure that the router doesn't block ooVoo. Check the Firewall/Applications/Filters tabs in the router's User Interface. If you need assistance to configure it, visit the website of the router manufacturer and download a manual to see how to allow blocked programs
3. Are you on a corporate network?
If you are connecting to the internet via a corporate network, we recommend that you consult with the IT manager on how you can bypass the proxy or have it configured to allow ooVoo connection.
If you are using a home network connection and did not configure any proxy, please follow the directions below to remove proxy settings:
4. How is your computer CPU performing?
The best time to perform this test is when you are connected to ooVoo and in a video call (or attempting to use video after you start an ooVoo call):
If the CPU Usage is near 100% and stays there, you will need to try another computer.
HINT: You can lower the amount of CPU and bandwidth used in a video call by making two adjustments:
5. How’s your network connection?
Bandwidth can vary based on the time of day and overall usage. A minimum of 180 Kbps upload speed of available bandwidth is required to send your video signal and have a video call with 2 people, 384Kbps for Hi Resolution.
Walk through these steps to help find and fix the error:
Click here to test your internet speed and quality. It requires Java to run.
1) Click on your location on the map and then click on the USA: Dulles, Virginia test center
2) Be sure to click YES to Allow Java to run
3) On the right side of the page under Choose a Test Type, click on Speed and Click to Start Test
4) The test results will present your upload and download speed. All indicators should be green. Yellow or Red on Consistency of Service means your internet bandwidth is not stable and can result in video call problems.
5) Next, under Choose a Test Type, click on Quality and Click to Start Test.
6) When the test is finished, click on the SUMMARY tab. Yellow or Red on Consistency of Service means your internet bandwidth is not stable and can result in video call problems
We suggest contacting your internet provider if you have consistent video call problems and red lights. Be sure to tell them you are having video calls which are impacted by low quality of service. Most internet bandwidth services will fluctuate in peak usage times and this is normal; the best measure is to upgrade your service.