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I forgot my ooVoo ID and/or password on my mobile

To recover your Password and/or ID:

  1. From the ooVoo login page, click on Forgot your Password?
  2. Enter your ooVoo ID or ooVoo email address* and click or tap Send.
  3. You should get an email with your ID and password within a few minutes.
  4. Note: your password can only be sent to the email address on file.

Please check your SPAM folder for the password e-mail, also mark this mail as NOT SPAM to add ooVoo as Safe

 *If your email address is assigned to more than one ooVoo ID, contact support directly. Simply hit Return and reply to this message.

Still can't find it?

  1. Did you create your account via Facebook? If so, you need to click on Login with Facebook and enter your Facebook email and your Facebook password. ooVoo does not know your Facebook credentials.
  2. If you created an account via Facebook and Unlinked it erased your account and is not recoverable. You can create an ooVoo ID and re-invite your friends. 
  3. If you do not have access to the email address on the account we suggest to create a new ID with your current email. Passwords are only sent to the email address on the account.

How to Create a New Account

Please follow the below steps to create a new ooVoo account. Be sure to use your current email address or you won't get friend invitations, be able to recover your password, etc.

You can create as many ooVoo IDs as you want but you will need a different email address for each account. Be sure to use a real email address or you will not be able to recover your password, get video messages or receive stuff from your friends!

Here’s how you create a new ooVoo ID: 

1. Open the ooVoo application on your mobile device, but DO NOT LOG IN. From the login page, tap Sign Up for ooVoo.

  • If your mobile device is set to keep you logged in, you may need to log out first, and then back in to sign up for a new account.

2. Fill in the required fields and tap the Submit button or click Log in with Facebook to sign up with Facebook (if you haven’t already used it for another account).

3. When you complete the set up steps, you will be logged in automatically.

These are the rules for creating your ooVoo ID and password. They cannot contain Emojis or emoticons. You can have multiple IDs but they will each need a unique email address. Be sure to use a real email or else you won't get stuff from your friends!

ooVoo ID (Username)

  • It must contain between 6 and 29 characters with no spaces.
  • It can include numbers, lowercase letters and only the following 3 special characters: underscores (_), dashes (-) and periods (.)
  • It must start with a letter/number.
  • It can’t end with a period
  • It is not case sensitive when signing in (both the client and ‘My Account’).


  • It must contain between 6 and 25 characters with no spaces.
  • It can include only numbers and letters (both uppercase and lowercase are allowed). It is case sensitive.
  • All special characters are blocked 




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Topic Information
  • Topic #: 3908-1445
  • Date Created: 08/22/2013
  • Last Modified Since: 07/22/2016
  • Viewed: 1277