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Customer Support Center

  • Troubleshooter<br>Take a step by step tour to find your answer.
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  1. ViewedMost Popular Topics
  2. 176333How can I block or unblock a contact on my mobile device?
  3. 100921I forgot my ooVoo ID and/or password on my mobile
  4. 81832How do I start a video call on my mobile device?
  5. 79214 Quick Start Guide for PC
  6. 49074 I forgot my ooVoo ID and/or password on my PC
  7. 44655Others on the video call can’t hear me. How do I fix microphone problems on my PC?
  8. 41971 Why should I use ooVoo instead of Skype or Tango?
  9. 41439Quick Start Guide for Android
  10. 40980How many people can I video chat with at once on my mobile device?
  11. 36595I am having audio problems on my Android device
  12. 30415What do the check marks next to my message mean?
  13. 28256I can't start or receive a video call on my mobile device. My video call window closes or just says “Connecting...”
  14. 26695 Is ooVoo free?
  15. 24328Can I change my ooVoo ID on my mobile device?
  16. 24292 I can’t hear the audio from other people on video calls, from PC.
  17. 24077What does 'Last Seen' mean next to my friend in Messages?
  18. 23334 Quick Start Guide for Windows Phone
  19. 23278How do I record my ooVoo video calls?
  20. 22886How do I set ooVoo as 'Trusted' or 'Allowed' on my PC anti-virus and firewall programs?
  21. 22792How do I create a new ooVoo ID on my mobile device? Can I reuse my email address?
  1. Most Recent Topics
  2. 02:12:2016My friend can’t hear me on the web app
  3. 02:12:2016How do I start a video call on the web app?
  4. 02:12:2016How to return to the web app call when I leave the window?
  5. 02:12:2016Where to change my password on the web app?
  6. 02:12:2016How to send videos and media images (photos) from the web app?