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Customer Support Center

  • Troubleshooter<br>Take a step by step tour to find your answer.
  • Knowledge Base<BR>Browse or search the Knowledge Base for a wide variety of solutions.
  • Support Request<br>Submit a request to our customer service team.
  • Submit Feedback<br>Tell us what you think of our online support and how we can improve it.
  1. ViewedMost Popular Topics
  2. 193632How can I block or unblock a contact on my mobile device?
  3. 107940I forgot my ooVoo ID and/or password on my mobile
  4. 89503How do I start a video call on my mobile device?
  5. 82190 Quick Start Guide for PC
  6. 52907 I forgot my ooVoo ID and/or password on my PC
  7. 51943Others on the video call can’t hear me. How do I fix microphone problems on my PC?
  8. 45089 Why should I use ooVoo instead of Skype or Tango?
  9. 43970How many people can I video chat with at once on my mobile device?
  10. 43227Quick Start Guide for Android
  11. 40961I am having audio problems on my Android device
  12. 36604What do the check marks next to my message mean?
  13. 31620I can't start or receive a video call on my mobile device. My video call window closes or just says “Connecting...”
  14. 29457 I can’t hear the audio from other people on video calls, from PC.
  15. 28809 Is ooVoo free?
  16. 26914What does 'Last Seen' mean next to my friend in Messages?
  17. 25930Can I change my ooVoo ID on my mobile device?
  18. 25590How do I create a new ooVoo ID on my mobile device? Can I reuse my email address?
  19. 24724How do I record my ooVoo video calls?
  20. 23898 Quick Start Guide for Windows Phone
  21. 23327How do I set ooVoo as 'Trusted' or 'Allowed' on my PC anti-virus and firewall programs?
  1. Most Recent Topics
  2. 04/14/2016How can I manage my child's ooVoo account?
  3. 04/12/2016Where do I to submit a legal request or subpoena?
  4. 04/02/2016How can I change my email address?
  5. 03/31/2016 Does ooVoo have an SDK? Can I customize the product for my mobile users?
  6. 03/28/2016How do I add new friends on my iOS device?

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