Knowledge Base

The Knowledge Base has more than 361 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. FAQs
  2. How can I block or unblock a contact on my mobile device?
  3. Is ooVoo free?
  4. How do I get an ooVoo ID?
  5. How do I get ooVoo on my PC?
  6. How do I improve the quality of my video experience from PC or Mac?
  7. More...
  1. ooVoo for Android
  2. My Personal Settings How do I change the settings on my mobile device?
  3. Making Video Calls How many people can I video chat with at once on my mobile device?
  4. Making Video Calls How do I find my video call and text chat history on my mobile device?
  5. Making Video Calls Will I be charged on my mobile plan to use ooVoo?
  6. My Personal Settings Can I change my ooVoo ID on my mobile device?
  7. More...
  1. ooVoo for iOS
  2. My Personal Settings How do I change the settings on my mobile device?
  3. Making Video Calls How many people can I video chat with at once on my mobile device?
  4. Making Video Calls How do I find my video call and text chat history on my mobile device?
  5. Making Video Calls Will I be charged on my mobile plan to use ooVoo?
  6. My Personal Settings Can I change my ooVoo ID on my mobile device?
  7. More...
  1. ooVoo for Windows Phone
  2. Quick Start Guide Quick Start Guide for Windows Phone
  3. Making Video Calls How can I see more friends on my video call on my mobile device?
  4. My Personal Settings How do I change my password on my mobile device?
  5. Adding & Managing Friends How to Block and Remove someone on my Windows phone?
  6. Making Video Calls How do I start a video call on my Windows phone?
  7. More...
  1. ooVoo for PC
  2. Quick Start Guide Quick Start Guide for PC
  3. Recording & Uploading video calls How do I record my ooVoo video calls?
  4. Recording & Uploading video calls Where are my video call recordings saved?
  5. Recording & Uploading video calls How do I play or upload my recorded video calls?
  6. How to Chat with Friends How can I video call with people who are not on ooVoo, from my PC or Mac?
  7. More...
  1. ooVoo for Mac
  2. How to Chat with Friends How do I send text chats with my friends from PC or Mac?
  3. My Personal Settings Can I add a link to my webpage for people to call me?
  4. How to Chat with Friends Can I place a voice only call from ooVoo and hide my video onMac?
  5. How to Chat with Friends How do I add or import phone numbers from PC or Mac?
  6. My Personal Settings Can I change my ooVoo ID on my Mac?
  7. More...
  1. My Account
  2. Privacy & Security Are my video calls monitored or recorded by ooVoo?
  3. Privacy & Security How can I prevent myself from being photographed or video recorded without my permission?
  4. Privacy & Security How do I report harassment?
  5. Privacy & Security How do I update my privacy settings on my mobile device?
  6. Privacy & Security I think my friend may be considering suicide; can I report this?
  7. More...
  1. Technical Issues
  2. Troubleshooting for PC Can I use my Sony PlayStation webcam?
  3. Troubleshooting for PC Does ooVoo support external cameras that use a video card?
  4. Troubleshooting for PC Does ooVoo support SplitCam software or similar products?
  5. Troubleshooting for PC How do I unlink my Facebook account from ooVoo from computer?
  6. Troubleshooting for PC Can I use cameras with Firewire connection such as my camcorder?
  7. More...
  1. Trending Topics
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