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Knowledge Base

The Knowledge Base has more than 447 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.

ooVoo

  1. FAQs
  2. How can I block or unblock a contact on my mobile device?
  3. Why should I use ooVoo instead of Skype or Tango?
  4. Is ooVoo free?
  5. How do I get an ooVoo ID?
  6. How do I improve the quality of my video experience from PC or Mac?
  7. I just installed ooVoo, how do I get started?
  8. How do I get ooVoo on my PC?
  9. Can I call a telephone number with ooVoo?
  10. What is ooVoo?
  11. Can I ooVoo with a friend if they are on a different device or computer?
  12. More...
  1. ooVoo for Android
  2. Adding & Managing Friends How can I block or unblock a contact on my mobile device?
  3. Making Video Calls How do I start a video call on my mobile device?
  4. Making Video Calls How many people can I video chat with at once on my mobile device?
  5. Quick Start Guide Quick Start Guide for Android
  6. How to Chat with Friends What do the check marks next to my message mean?
  7. Managing your Messages What does 'Last Seen' mean next to my friend in Messages?
  8. My Personal Settings Can I change my ooVoo ID on my mobile device?
  9. Managing your Messages How do I know if my text message was sent or received?
  10. My Personal Settings How do I change my Online status to Offline on my mobile device?
  11. Making Video Calls Will I be charged on my mobile plan to use ooVoo?
  12. More...
  1. ooVoo for iOS
  2. Adding & Managing Friends How can I block or unblock a contact on my mobile device?
  3. Making Video Calls How do I start a video call on my mobile device?
  4. Making Video Calls How many people can I video chat with at once on my mobile device?
  5. How to Chat with Friends What do the check marks next to my message mean?
  6. Managing your Messages What does 'Last Seen' mean next to my friend in Messages?
  7. My Personal Settings Can I change my ooVoo ID on my mobile device?
  8. Managing your Messages How do I know if my text message was sent or received?
  9. My Personal Settings How do I change my Online status to Offline on my mobile device?
  10. Making Video Calls Will I be charged on my mobile plan to use ooVoo?
  11. My Personal Settings How do I deactivate my account on my mobile device?
  12. More...
  1. ooVoo for PC
  2. Quick Start Guide Quick Start Guide for PC
  3. Recording & Uploading video calls How do I record my ooVoo video calls?
  4. My Personal Settings How do I find my history of video calls, video messages and text chats on my PC or Mac?
  5. Making Video Calls How do I share my screen in a video call?
  6. Recording & Uploading video calls Where are my video call recordings saved?
  7. Making Video Calls How do I add video effects to my video?
  8. My Personal Settings How can I change my email address?
  9. Adding & Managing Friends I see my friends in the “Offline” list but I know they are online!
  10. Making Video Calls What is the minimum amount of bandwidth required for a video call? Do you have high resolution video?
  11. Recording & Uploading video calls How do I play or upload my recorded video calls?
  12. More...
  1. ooVoo for Mac (OS 10 Mavericks & higher)
  2. My Personal Settings Can I change language on Mac?
  3. How to chat with Friends Can I place a voice-only call?
  4. Making Video Calls Can I use HD video during my call?
  5. How to manage my media How can I send photos and videos from my Mac?
  6. My Personal Settings How can I update how people see my birthday?
  7. Adding & Managing Friends How do I add friends from Facebook?
  8. Adding & Managing Friends How do I add friends?
  9. Making Video Calls How do I add more people to my video call?
  10. Making Video Calls How do I answer a video call?
  11. My Personal Settings How do I block and remove contacts on my Mac?
  12. More...
  1. ooVoo for Mac
  2. How to Chat with Friends How do I send text chats with my friends from PC or Mac?
  3. How to Chat with Friends Can I place a voice only call from ooVoo and hide my video onMac?
  4. How to Chat with Friends How do I add or import phone numbers from PC or Mac?
  5. My Personal Settings Can I change my ooVoo ID on my Mac?
  6. How to Chat with Friends Can I disable the auto spelling correction on text message on Mac?
  7. How to Chat with Friends Can I send a video mesage from Mac?
  8. Adding & Managing Friends How can I block/unblock or remove contacts on my Mac?
  9. My Personal Settings How can I change my email address?
  10. How to Chat with Friends How can I dial my contact's phone number from their ooVoo card on PC or Mac?
  11. My Personal Settings How can I remove my birthday from displaying under my ID on my Mac?
  12. More...
  1. ooVoo for Web App (Beta)
  2. My Personal Settings Can I get avatars or characters on the web app?
  3. My Personal Settings How can I increase my privacy settings on the web app?
  4. My Personal Settings How do I change or update my password?
  5. Getting Started How do I log out of the Web App?
  6. Making Video Calls How do I start a video call on the web app?
  7. Adding & Managing Friends How to add friends from Web App?
  8. Adding & Managing Friends How to create a Group call on the Web App?
  9. Adding & Managing Friends How to delete and block someone on my contact list from the Web App?
  10. My Personal Settings How to delete old Messages on the Web App?
  11. Making Video Calls How to return to the web app call when I leave the window?
  12. More...
  1. ooVoo for Windows Phone
  2. Adding & Managing Friends How can I block or unblock a contact on my mobile device?
  3. How to Chat with Friends What do the check marks next to my message mean?
  4. Managing your Messages What does 'Last Seen' mean next to my friend in Messages?
  5. My Personal Settings Can I change my ooVoo ID on my mobile device?
  6. Quick Start Guide Quick Start Guide for Windows Phone
  7. Making Video Calls How can I see more friends on my video call on my mobile device?
  8. My Personal Settings How can I change my email address?
  9. Making Video Calls My audio is not working
  10. My Personal Settings How do I change my password on my mobile device?
  11. Managing your Messages How do I delete old messages and history on my Windows Phone?
  12. More...
  1. My Account
  2. Privacy & Security Are my video calls or text messages monitored by ooVoo?
  3. PC & Mac Can I call a toll free number?
  4. Mobile Can I call a toll free number?
  5. Mobile Can I transfer my ooVoo credits into a monthly plan?
  6. PC & Mac Can I transfer my ooVoo credits into a monthly plan?
  7. Mobile Does a telephone call to multiple people count as a single phone call?
  8. PC & Mac Does a telephone call to multiple people count as a single phone call?
  9. PC & Mac How can I cancel my ooVoo plan from a PC so it does not renew?
  10. PC & Mac How can I dial telephone numbers on a PC?
  11. Mobile How can I get 12-way video calling?
  12. More...
  1. Technical Issues
  2. Troubleshooting for PC How do I unlink my Facebook account from ooVoo from computer?
  3. Troubleshooting for Mac I have an iSight camera and ManyCam. My camera isn’t working!
  4. Troubleshooting for Mac - Maverick O/S & Higher I have an iSight camera and ManyCam. My camera isn’t working!
  5. Troubleshooting for iOS I’m having audio problems on my iOS device.
  6. Troubleshooting for Mac My video is 'split' when using external webcam on a Mac
  7. Troubleshooting for Android Why did the sign in process take longer than on a PC?
  8. Troubleshooting for iOS Why did the sign in process take longer than on a PC?
  9. Troubleshooting for Windows Phone Why did the sign in process take longer than on a PC?
  10. Mac How do I log in on my Mac?
  11. PC I forgot my ooVoo ID and/or password on my PC
  12. More...
  1. Trending Topics
  2. Is ooVoo going to release a version for my PS4 (Sony Playstation 4)?