Knowledge Base

The Knowledge Base has more than 304 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. FAQs
  2. Are my video calls monitored or recorded by ooVoo?
  3. How much bandwidth do I use during a mobile video call?
  4. Is ooVoo free?
  5. Does ooVoo have an SDK?
  6. How can I video call with people who are not on ooVoo, from my PC or Mac?
  7. More...
  1. ooVoo Basics
  2. Are my video calls monitored or recorded by ooVoo?
  3. I just installed ooVoo on my computer. How do I get started?
  4. Is ooVoo free?
  5. How do I improve the quality of my video experience from PC or Mac?
  6. Can I ooVoo with a friend who is on a different device or computer?
  7. More...
  1. Quick Start Guides
  2. Quick Start Guide for PC
  3. Quick Start Guide for Android
  4. Quick Start Guide for iOS
  5. Quick Start Guide for Mac
  1. Downloading and Signing In
  2. How do I unlink my Facebook account from ooVoo from computer?
  3. How do I log in on my Mac?
  4. I can't connect to Facebook or I get a white screen when signing into my Facebook account from ooVoo on mobile
  5. I forgot my ooVoo ID and/or password
  6. I got a “Failed to Sign in” error message on my PC. What do I do?
  7. More...
  1. Adding and Managing Friends
  2. How do I unlink my Facebook account from ooVoo from computer?
  3. How can I video call with people who are not on ooVoo, from my PC or Mac?
  4. Can I cancel a friend request after it’s sent on PC?
  5. Can I cancel a friend request after it's sent on mobile?
  6. Do I need a Facebook account to use ooVoo?
  7. More...
  1. Making Video Calls
  2. How much bandwidth do I use during a mobile video call?
  3. Can I use ooVoo without a camera?
  4. How can I minimize a video window during a video call on my PC?
  5. How can I video call with people who are not on ooVoo from my PC?
  6. How can I video call with people who are not on ooVoo, from my PC or Mac?
  7. More...
  1. Making Voice and Phone Calls
  2. Can I get a telephone number for VOIP calls?
  3. Can I place a voice only call from ooVoo and hide my video?
  4. How can I dial telephone numbers on a PC?
  5. How can I enter extension after dialing a phone number?
  6. How do I add or import phone numbers from PC or Mac?
  7. More...
  1. Video Messaging
  2. How can I add video effects to my video message?
  3. How do I find my history of video calls, video messages and text chats on my PC or Mac?
  4. How do I find my video call and text chat history on my mobile device?
  5. How do I manage my video messages from PC?
  6. How do I play and reply to video messages on my PC?
  7. More...
  1. Text Messaging
  2. How do I send text chats with my friends from PC or Mac?
  3. Can I text chat during a mobile video call?
  4. How do I find my history of video calls, video messages and text chats on my PC or Mac?
  5. How do I find my video call and text chat history on my mobile device?
  6. How do I see my history of sent video messages and photos on mobile?
  7. More...
  1. Using Your Fab 5 (Mobile Only)
  2. How do I make a call with my Fab 5?
  3. What is my Fab 5? How do I use it?
  1. Making and Sharing ooVies (Mobile Only)
  2. How do I record an ooVie?
  3. How do I see my history of ooVie updates on my iOS device?
  4. How do I share my ooVie on my Android device?
  5. How do I share my ooVie on my iOS device?
  1. Using Your Messages Center (Mobile Only)
  2. How do I delete a conversation from my messages on my iOS device?
  3. How do I delete a text chat from my messages on my Android device?
  4. How do I find my video call and text chat history on my mobile device?
  1. Storing and Retrieving Media (Mobile Only)
  2. How do I manage My Media on my Android device?
  3. How do I manage My Media on my iOS device?
  1. Recording Video Calls (PC Only)
  2. Where are my video call recordings saved?
  3. An error appears next to the file name of my recorded video call in the “In Process”' tab of “Recorded files manager” window. Can it be saved?
  4. How can I change the recording resolution and / or quality?
  5. How do I direct the recorded video calls to a different folder or drive on my computer?
  6. How do I play or upload my recorded video calls?
  7. More...
  1. Using Watch Together (PC Only)
  2. How do I watch YouTube videos together with my friends?
  1. Sending Files (PC Only)
  2. How do I open, delete or download received files?
  3. How do I send files?
  1. Using the Call Me Button (PC and Mac Only)
  2. Can I add a link to my webpage for people to call me?
  3. How do I create my own Call Me button?
  1. Using Screen Sharing (PC and Mac Only)
  2. How do I share my screen in a video call?
  3. How do I send screen in Full Screen mode (no video windows showing) on PC?
  4. Why is my screen freezing during screen sharing?
  5. Why is my screen freezing on my PC during screen sharing?
  1. Personal and Account Settings
  2. How do I unlink my Facebook account from ooVoo from computer?
  3. Can I change my ooVoo ID on my PC?
  4. Can I use the same ooVoo ID on my computer and mobile device?
  5. How can I remove my birthday from displaying under my ID from my PC?
  6. How can I update my password on my PC?
  7. More...
  1. Plans and Credits
  2. Can I call a toll free number?
  3. Can I transfer my ooVoo credits into a monthly plan?
  4. Does a telephone call to multiple people count as a single phone call?
  5. How can I cancel my ooVoo plan from a PC so it does not renew?
  6. How can I dial telephone numbers on a PC?
  7. More...
  1. Security and Harassment
  2. Are my video calls monitored or recorded by ooVoo?
  3. How can I prevent myself from being photographed or video recorded without my permission?
  4. How do I report harassment?
  5. How do I update my privacy settings on my mobile device?
  6. I think my friend may be considering suicide; can I report this?
  7. More...
  1. Trending Topics
  2. Can't scroll down on iOS 7 to Unblock contact
  3. I am getting 'Connection Failed' in my video calls on PC
  4. I am having audio problems on my iOS device.
  5. I can't connect to Facebook
  1. Troubleshooting Audio
  2. I am having audio problems on the video call from PC
  3. I can’t hear the audio from other people on the video call on my PC.
  4. I’m having audio problems on my iOS device.
  5. I’m having audio problems on video calls with my Android device.
  6. Others tell me there is noise or interference coming from me on PC
  7. More...
  1. Troubleshooting Camera & Video
  2. Can I use my Sony PlayStation webcam?
  3. Does ooVoo support external cameras that use a video card?
  4. Does ooVoo support SplitCam software or similar products?
  5. Can I use cameras with Firewire connection such as my camcorder?
  6. I am seeing a Black window instead of live video on my PC video call window.
  7. More...