Download ooVoo
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Knowledge Base

The Knowledge Base has more than 319 support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing folders on the left side of this site.
  1. Export-Mobile (And, iOS, WP)
  2. How much bandwidth do I use during a mobile video call?
  3. How do I change my profile and personal settings on my Android device?
  4. I’m having audio problems on my mobile device.
  5. Will I be charged on my mobile plan to use ooVoo?
  6. Can I accept a telephone call while on a video call? Can I place my video call On Hold?
  7. Can I add friends from Whatsapp?
  8. Can I get the ooVoo app on Facebook without installing it on my computer?
  9. Can I merge two accounts together so all my friends are in one place?
  10. Can I remove my address book contacts from my mobile account?
  11. Can I use Emojis on mobile?
  12. More...
  1. Export-PC/Mac/Web App
  2. How can I enter extension after dialing a phone number from PC or Mac?
  3. How do I add or import phone numbers from PC or Mac?
  4. How do I close my account from my PC or Mac?
  5. How do I improve the quality of my video experience from PC or Mac?
  6. I am having audio problems on video calls, from PC.
  7. Others tell me there is noise or interference coming from me on PC
  8. The camera on my PC does not work
  9. Where are my video call recordings saved?
  10. An error appears next to the file name of my recorded video call in the “In Process”' tab of “Recorded files manager” window. Can it be saved?
  11. Can I remove someone from 'People you May Know?'
  12. More...
  1. Export-Web App
  2. Can I get avatars or characters on the web app?
  3. How can I increase my privacy settings on the web app?
  4. How do I get started on Web App (Beta version)
  5. How do I log out of the Web App?
  6. How do I start a video call on the web app?
  7. How to add friends from Web App?
  8. How to create a Group call on the Web App?
  9. How to delete and block someone on my contact list from the Web App?
  10. How to delete old Messages on the Web App?
  11. How to return to the web app call when I leave the window?
  12. More...
  1. Export-Security, Billing, My Account
  2. Are my video calls or text messages monitored by ooVoo?
  3. Is ooVoo free?
  4. Can I get a telephone number form ooVoo?
  5. How can I hide my birthday from PC or Mac?
  6. How do I report harassment?
  7. I just purchased credits but don't see them in my Payment History
  8. I own credits but I am still being prompted to buy credits
  9. What countries can I call and what are the rates?
  10. Why should I use ooVoo instead of Skype or Tango?
  11. Can I cancel a friend request after it's sent?
  12. More...
  1. FAQs
  2. Why should I use ooVoo instead of Skype or Tango?
  3. Is ooVoo free?
  4. How do I create a new or additional an ooVoo ID?
  5. How do I improve the quality of my video experience from PC or Mac?
  6. Is ooVoo going to release a version for my PS4 (Sony Playstation 4)?
  7. Can I dial a telephone number from ooVoo?
  8. Does ooVoo work with Linux?
  9. I just installed ooVoo on my PC. How do I get started?
  10. I just installed ooVoo, how do I get started?
  11. Can I use ooVoo without a camera?
  12. More...
  1. ooVoo for Android
  2. My Personal Settings How do I deactivate my account on my mobile device?
  3. My Personal Settings How can I be Offline on my mobile device?
  4. Quick Start Guide How do I get started with ooVoo on Android?
  5. My Personal Settings How do I change my profile and personal settings on my Android device?
  6. How to manage my media How do I manage My Media on my Android or iOS device?
  7. My Personal Settings How do I change my display name on my mobile device?
  8. My Personal Settings How do I record my ooVie on mobile?
  9. Managing your Messages How do I change ooVoo’s push notification settings on my Android device?
  10. My Personal Settings How can I update my Privacy settings on my Android device?
  11. My Personal Settings How do I change my status message on my mobile device?
  12. More...
  1. ooVoo for iOS
  2. My Personal Settings How do I deactivate my account on my mobile device?
  3. My Personal Settings How can I be Offline on my mobile device?
  4. Quick Start Guide How do I get started with ooVoo on iOS?
  5. Managing your Messages How to access or delete message history on my iOS or Android device?
  6. My Personal Settings How do I change my display name on my mobile device?
  7. How to manage my media How to give ooVoo permission to access photos from my iOS device?
  8. Adding & Managing Friends How can I remove my telephone number from my ooVoo mobile account?
  9. My Personal Settings How do I log out of ooVoo on my mobile device?
  10. My Personal Settings How do I change ooVoo’s push notification settings on my mobile device?
  11. My Personal Settings How do I change my status message on my mobile device?
  12. More...
  1. ooVoo for PC
  2. Quick Start Guide How do I get started with ooVoo on PC
  3. Making Video Calls How do I add video effects to my video?
  4. Making Video Calls What is the maximum number of video windows on a call?
  5. Adding & Managing Friends I see my friends in the “Offline” list but I know they are online!
  6. Making Video Calls What is the minimum amount of bandwidth required for a video call from PC or Mac? Do you have high resolution video?
  7. My Personal Settings How do I edit my profile on my PC or Mac?
  8. Making Video Calls How do I answer or join a video call on my PC? What are the video call options?
  9. My Personal Settings How do I close my account from my PC or Mac?
  10. Making Video Calls How do I switch to full screen mode or side bar view or show the small video windows sidebar during a video call on my PC?
  11. Making Video Calls How do I start a video call on a PC?
  12. More...
  1. ooVoo for Mac (OS 10 Mavericks & higher)
  2. Making Video Calls Can I use HD video during my call?
  3. Adding & Managing Friends How do I add friends from Facebook?
  4. Adding & Managing Friends How do I add friends?
  5. Making Video Calls How do I add more people to my video call?
  6. Making Video Calls How do I answer or end a video call?
  7. Quick Start Guide How do I get started with ooVoo on Mac, Mavericks O/S or higher
  8. How to chat with Friends How do I hide my camera during a video call from Mac?
  9. Adding & Managing Friends How do I import my address book?
  10. Making Video Calls How do I share my screen from my Mac?
  11. How to chat with Friends How do I start a text chat from Mac?
  12. More...
  1. ooVoo for Mac
  2. How to Chat with Friends How do I send text chats with my friends from PC or Mac?
  3. How to Chat with Friends Can I disable the auto spelling correction on text message on Mac?
  4. How to Chat with Friends Can I send a video mesage from Mac?
  5. Adding & Managing Friends How can I block/unblock or remove contacts on my Mac?
  6. Adding & Managing Friends How do I add friends from Facebook on my Mac?
  7. Adding & Managing Friends How do I find, add, and invite friends on my Mac?
  8. Quick Start Guide How do I get started with ooVoo on Mac
  9. How to Chat with Friends How do I playback video messages on my Mac?
  10. How to Chat with Friends How do I purchase credits from my Mac?
  11. Adding & Managing Friends I see my friends in the “Offline” list but I know they are online!
  1. My Account
  2. Privacy & Security Are my video calls or text messages monitored by ooVoo?
  3. Plans & Credits Can I call a toll free number?
  4. Plans & Credits Does a telephone call to multiple people count as a single phone call?
  5. Plans & Credits How can I cancel my ooVoo plan on my PC or Mac?
  6. Plans & Credits How can I get a receipt for my purchase?
  7. Privacy & Security How can I prevent myself from being photographed or video-recorded without my permission?
  8. Privacy & Security How do I report harassment?
  9. Plans & Credits How do I update my credit card for my video plan renewal?
  10. Privacy & Security How do I update my privacy settings on my mobile device?
  11. Plans & Credits I have a military APO address; can I place an order?
  12. More...
  1. PC
  2. Troubleshooting for PC How do I unlink my Facebook account from ooVoo from computer?
  3. Troubleshooting for Mac I have an iSight camera and ManyCam. My camera isn’t working!
  4. Troubleshooting for Mac - Maverick O/S & Higher I have an iSight camera and ManyCam. My camera isn’t working!
  5. Troubleshooting for iOS I’m having audio problems on my mobile device.
  6. Troubleshooting for Android I’m having audio problems on my mobile device.
  7. Troubleshooting for Mac My video is 'split' when using external webcam on a Mac
  8. Troubleshooting for iOS Why did the sign in process take longer than on a PC?
  9. Troubleshooting for Windows Phone Why did the sign in process take longer than on a PC?
  10. Troubleshooting for Android Why did the sign in process take longer than on a PC?
  11. Mac How do I log in on my Mac?
  12. More...